EmblemHealth: Reaching Out to Patients with Complex Conditions
Featuring: Anne Travisano, Senior Director, Medical Management
EmblemHealth’s nurse case managers form special bonds with patients who have complex conditions, checking in on them regularly and supporting them as they work toward their health goals.
“The case managers reach out to [patients], depending upon their needs, sometimes on a daily basis, and they get to know each other quite well…The members are so thankful…They feel like they have a one-on-on-one, specialized clinician just for them.”