EmblemHealth: Overcoming Alcoholism and Addressing Unmet Medical Needs
Featuring: Dr. Andrew Kolbasovsky, Director of Provider Group Clinical Management
An EmblemHealth case manager built a trusting relationship with a member who was an alcoholic and helped him enter an alcohol treatment program. Now that he is sober, he is addressing his other medical conditions and having regular preventive care screenings.
“[The case manager] called up [the alcohol treatment clinic], made the appointment for him…talked him through the whole process…She followed up with him while he was going through the treatment to make sure he was doing OK…He finished the program…He’s been sober since…Because of the relationship and trust that they had built, she was able to talk to him about getting…other screening tests done…Now he’s taking better care of his medical conditions as well as the substance abuse.”